QuickBooks is one of the most trusted top-leading bookkeeping software specifically utilized for small and medium-sized businesses. It has come up with many perks and powerful features that help accountants in managing various financial tasks. Along with all its amazing benefits, the software has technical errors as well. Yes, it is not free from error; several problematic hurdles can come across while using the QuickBooks application. In general, you confront QuickBooks Error 9999 at the time of refreshing or updating the details of your financial institution. Though, there is nothing to be worried about it as several fixing methods are being proffered in this blog post. The pieces of information will surely be effective in a way to cope-up with the QBs error code 9999. Read carefully till the end!


What Is Online QuickBooks Error 9999?

QuickBooks Online Error 9999 is a script error that disrupts the internet connection of your QuickBooks and bank. Such a specific error arises if no bandwidth is been passed through the Intuit Server and your banking institution. Mostly it happens when you try to update your bank information. While updating, the following error message will probably be displayed:

Error Message: “Sorry, we can’t refresh your record. It would be ideal to refresh the details again later. (9999).” or  Error Code 9999 – Can’t Refresh

Therefore, you can try refreshing the bank records after a couple of hours. But, if still you confront QuickBooks Online Error Code 9999 and seek technical assistance, you are at the right place. The blog post has suitable and efficacious solutions for you. Continue to read and learn!


What Signifies QuickBooks Error 9999?

The specific signs of QuickBooks Error 9999 are noted below:

  • QuickBooks Online won’t be able to get connected with the bank account.
  • The web browser that you are using will get frozen after a point and the process will slow down.
  • You will receive a message stating “Sorry, we can’t update your account. Please try updating again later. (9999)”


Possible Reasons Behind QuickBooks Error 9999

Numerous factors are responsible for Error Code 9999 QuickBooks Online. We have gathered a few of the causes behind its appearance. A list is noted below:

  • Corrupted installation of QuickBooks may lead to QuickBooks Error 9999.
  • The discrepancy in Windows Registry.
  • If having issues in your internet connection established between your bank and Intuit Server.
  • Most probably, your Windows Firewall or Antivirus software is blocking the bank website or Intuit Server to connect. This may result in QuickBooks Error Code 9999.
  • The cache data and cookies of your browser could create trouble when you update bank info.


Also Read: How To Fix QuickBooks Error Code 404?


Ultimate Permanent Fixing Methods To Solve QuickBooks Error 9999

The productive troubleshooting tips and tricks to get rid of QuickBooks Error 9999 are enumerated underneath. You can go through one-by-one provided methods to disappear this particular error code 9999 from your QuickBooks. Let’s begin to follow:


Method 1: Perform An Update Of Your Financial Institution

A couple of times simply updating your bank account 3-4 times consistently will eradicate QuickBooks Error 9999. So, here is the complete step for your bank account update in QuickBooks Online. Let’s try it out:

  • First, launch QuickBooks Online.
  • Now, go to the “Banking” tab.
  • Click on the “Update” button.
  • Afterward, follow this same procedure 3-4 times constantly.

If you are getting the same error issue yet, move to the next troubleshooting method. 


Method 2: Clean & Clear Your Web Browser’s Cache Files

Massive storage of unwanted files or data in a web browser could also trigger QuickBooks Online Banking Error 9999. That’s why it is highly recommended to delete the browser’s history and clean the cache files. The complete instructive steps are noted-beneath:

  For Google Chrome Browser: If you are using Google Chrome as a browser for browsing QuickBooks Online, then clear the cache by following steps:

  • First of all, type chrome://settings/clearBrowserData in the address bar and hit the “Enter” key to open it.
  • Now, give a checkmark to the Cached images and files check-box.
  • Afterward, place a single tap on the “Clear data” button.

   For Mozilla Firefox: If you are using Firefox as a web browser to access QuickBooks Online, clear the cache by following the steps:

  • Type “about preferences#privacy” in the address bar of your Firefox browser.
  • Now, press the “Enter” key.
  • Click on the “clear your recent history” button.
  • After that, checkmark the “Cache” option from the list.
  • In the end, click the “Clear now” button.

  For Internet Explorer: If you are using internet explorer as a browser, for clearing the cache you should go through the below-noted steps:

  • First, press the “Ctrl + Shift + Delete” keys on your keyboard.
  • Now, go to the “Delete Browsing History” page.
  • Checkmark the “Temporary Internet files and website files” checkbox.
  • And then, finally, press the “Delete” button.

If you face QuickBooks Error 9999 even after clearing out the browser’s cache files, move to the next troubleshooting method. That may help you!


Method 3: Disconnect And Reconnect Bank Account

When you disconnect your bank account from QuickBooks Online and after a while, reconnecting it again, your error may resolve. Let’s try it out to fix your QBs Online Error 9999:

   Step-by-step Directives To Disconnect Bank Account From QBs Online

  • In the very first step, you have to launch QuickBooks Online on your Windows PC.
  • Next, from the left-side panel, you will have to give a click on the “Banking” option.
  • And then select “Banking”.
  • After that, click on the “Edit” tab on your account that you want to disconnect from your QBs.
  • Checkmark the “Disconnect this account on the save” checkbox in the Account window.
  • Afterward, click the “Save” button for account disconnection completely.
  • In the end, click “Close”.

  Step-by-step Directives To Reconnect Bank Account

  • Go to the “Banking” tab from the left-side panel on QuickBooks Online.
  • Give a click on the “Add Account” option.
  • Enter your bank account login credentials correctly.
  • And then click “Continue”.
  • Follow the security verification instructions that appeared on your screen.
  • Click the “Securely connect” option.
  • Thereafter, click the “Bank” icon that is alongside the bank account that you want to add.
  • Now, click on the “Account type” drop-down list and select the bank account that you want to connect.
  • Now, select “Credit Card account” or “Bank account” as per your choice.
  • Then, click the “+” sign to add a new one if you do not already have an account.
  • After adding the bank account, click the “Connect” button.

Now, your bank account has been successfully reconnected to QuickBooks Online. Perhaps, the Error Code 9999 QuickBooks Online problem is been resolved. If yet not, go to the next troubleshooting method.


Also Read: How To Record Vendor Refund In QuickBooks Desktop?


Method 4: Login To The Banking Website Directly From The Web Browser

Sometimes your bank requires authentication and thus need an extra step of verification for security purpose. So, here’s what you need to perform:

  • First, open any web browser on your Windows Desktop.
  • Then, browse your banking website.
  • After that, log in to your bank account using the correct login info.
  • If any question is being asked by your bank account, provide a relevant answer to such a question.
  • Or, enter the OTP that has been sent to you by your bank for verification.
  • Now, once you have successfully logged in to your online banking account, try an update the bank feeds.

This time probably, you can update your financial institution in your QuickBooks Online without any disruption. But, if unfortunately, you meet the QuickBooks Error 9999 problem yet, feel free to stay in touch with us.


Still, Seeing QuickBooks Support For QuickBooks Error 9999? Call Us

Being a regular QuickBooks Online user, now and then you can come across QuickBooks Error 9999. So, we have gathered the most relevant fixing guidance in this post to indirectly assist you. But if you fail to dissolve such an error issue, don’t worry! We, the talented and experienced tech-geeks are available 24/7 at QuickBooks Support to provide top-quality direct assistance. Thus, you can just put a single call at the given helpline number and get united with us hassle-freely. You will be guided accurately so you can get the error 9999 solved in a pinch.